Location(s): • Lagos
Specialization: • Graduate / Freshers
Industry: • Healthcare / Nutrition
Application Deadline: 12 September, 2016
Job Type Fulltime
- – Resolves service problems by clarifying the client’s or service prover’s complaint; determining the cause of the problem; selecting and explaining the best solution.·
- – Learn the business procedures and processes·
- – Maintains customer by solving the problem; expediting correction or adjustment; following up to ensure resolution.·
- – Independently ensured that daily tasks and on-going workloads are prioritized and completed within agreed timescales.·
- – Screening and re-routing calls, and processing general correspondence as necessary.·
- -Resolve customer complaints via phone, email, mail, or social media.·
- – Greet customers warmly and ascertain problem or reason for calling.·
- – Act as the company gatekeeper.·
- -Work with customer service head to ensure proper customer service is being delivered.·
- – Make necessary contribution to the sustenance of the TalktomeDoc brand by providing high quality customer care to all TalktomeDoc service users and providers.·
- -Maintain leadership in the Telehealth/Start up landscape by keeping abreast of relevant industry news and notifying the team as appropriate.·
- -Enhance/expand TalktomeDoc role in the larger national macro environment by participating in recognized professional institutions etc.·
- -Sustain the right organisational culture and behaviours by demonstrating the vital behaviours every time
- Business • Education • Education Management • English Language • English Literature
- Teamwork• Verbal Communication
- -Customer/Client Focus.
- -Personal Effectiveness/Credibility.·
- -Problem Solving/Analysis.
- -Teamwork Orientation.
- -Stress Management/Composure.·
- -Organizational Skills.
- – Technical Capacity.
- – Minimum of OND (HND and Bachelor graduates are eligible to apply)·
- -Customer service experience an added advantage.·
- -Good written and spoken communication·
- – Phone Skills·
- -Good listening skill·
- -Data Entry Skills·
- -People Skills·
- -Customer Focus·
– Attention to Detail·
- – Professionalism·
Click here to apply: http://bit.ly/1KrKqaO