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Customer Service Executive Needed at TalktomeDoc

Location(s): • Lagos

Specialization: • Graduate / Freshers

Industry: • Healthcare / Nutrition

Application Deadline: 12 September, 2016

Job Type Fulltime

talktomedoc

  • – Resolves service problems by clarifying the client’s or service prover’s complaint; determining the cause of the problem; selecting and explaining the best solution.·
  • – Learn the business procedures and processes·
  • – Maintains customer by solving the problem; expediting correction or adjustment; following up to ensure resolution.·
  • – Independently ensured that daily tasks and on-going workloads are prioritized and completed within agreed timescales.·
  • – Screening and re-routing calls, and processing general correspondence as necessary.·
  • -Resolve customer complaints via phone, email, mail, or social media.·
  • – Greet customers warmly and ascertain problem or reason for calling.·
  • – Act as the company gatekeeper.·
  • -Work with customer service head to ensure proper customer service is being delivered.·
  • – Make necessary contribution to the sustenance of the TalktomeDoc brand by providing high quality customer care to all    TalktomeDoc service users and providers.·
  • -Maintain leadership in the Telehealth/Start up landscape by keeping abreast of relevant industry news and notifying the team    as appropriate.·
  • -Enhance/expand TalktomeDoc role in the larger national macro environment by participating in recognized professional    institutions etc.·
  • -Sustain the right organisational culture and behaviours by demonstrating the vital behaviours every time

JOB REQUIREMENTS

MIN QUALIFICATION:

  • Diploma/OND/NCE

DESIRED COURSES:

  • Business • Education • Education Management • English Language • English Literature

DESIRED SKILLS:

  • Teamwork• Verbal Communication

OTHER REQUIREMENTS:

  • -Customer/Client Focus.
  • -Personal Effectiveness/Credibility.·
  • -Problem Solving/Analysis.
  • -Teamwork Orientation.
  • -Initiative.·
  • -Stress Management/Composure.·
  • -Organizational Skills.
  • – Technical Capacity.
  • – Minimum of OND (HND and Bachelor graduates are eligible to apply)·
  • -Customer service experience an added advantage.·
  • -Good written and spoken communication·
  • – Phone Skills·
  • -Good listening skill·
  • -Data Entry Skills·
  • -People Skills·
  • -Customer Focus·
    – Attention to Detail·
  • – Professionalism·
  • -Multi-tasking

Click here to apply: http://bit.ly/1KrKqaO

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