Location(s): • Lagos
Specialization: • IT/ Software • Telecom
Industry: • ICT / Telecommunications
Application Deadline: 07 September, 2016
Job Type Fulltime
The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
Job Title: Service Transition Manager
Normal MTNN working conditions
May be required to work extended hours
Occasional local and international travel often at short notice.
MIN REQUIRED EXPERIENCE:
- Computer Science• Computer Engineering
Experience & Training:
First degree in Computer Science/ Engineering or related discipline
Fluent in English
ITIL v3 Expert, PMP or PRINCE2
Master’s Degree in a relevant discipline will be an added advantage
Minimum 6 years’ experience which includes:
Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
Experience working in a medium to large organization
Experience in developing and Managing Change, Configuration and Release Management in an IT environment to support service delivery.
Hands on experience in developing and managing business SLAs and contracts with inclusion of License management for the organisation.
Hands-on experience in Support service in an ITIL based service organization
ITIL practitioners training
Effective customer service.
Negotiation management skills
Effective communication skills.
Service Management software.
BEng, BTech, HND or BA qualification
Click here to apply: http://bit.ly/1KrKqaO