Enroll For Essential Customer Service Course by Ngcareers

Provider: Ngcareers Learning

Location(s): Lagos

Duration: 2 days

Venue: PHIRET ENERGY SERVICE TRAINING CENTRE. 1 Adegbeyeni Street (Glass House), off Allen Avenue, beside Ecobank/ Alade Market, Ikeja, Lagos

Application Deadline:  26 August, 2016

Training Type:  fulltime

Start Date:  26 August, 2016

Course overview/ Description:

In today’s highly competitive business environment employers arelooking for employees that would deliver world class customer serviceto their current and potential customers. If you currently work orseek a career in a customer service position or interface withcustomers (internal or external) this training programme will equipyou with knowledge and skills to deliver exceptional customer service. For organizations every employeerepresents your organization to a potential or current customer andwhat they say and how they say it, what they do and how they do it,leaves a positive or negative impression in the minds of your customers. The training programme will equip participants with the knowledge and skills to deliver exceptional customer service first time and every single time.

This training has been designed to be interactive and will be delivered via lectures supported by:

Group exercises

Discussions,

Video,

Case study analysis

Role plays.

Course Module/ Contents:
Understanding Customer Service
Customer Service Principles
Developing a customer service culture
Identifying customer’s expectations
Listening and Questioning Skills
Handling Irate Customers
Building ‘Emotional Bank Accounts’ with customers
Turning complaints into opportunities
Emotional Intelligence
Effective Telephone Techniques
Speed in Customer Service
Teamwork
Service Recovery
Customer Service Measurement
Do’s and Don’ts in Customer Service

TRAINING/COURSE OUTLINE / REQUIREMENTS

If you currently working or seek a career in customer service related position, then this training is for you. It is suitable for:

Customer Service Staff

Sales & Marketing Staff

Call Center Representatives

Client Service Officers

Relationship Officers

Front Office Staff

Everyone that deals with customers, either internal or external, face- to- face, via email or over the phone.

NYSC Members

Graduates

To register for this course kindly click here: http://bit.ly/1RX7qLu

“The training venue is only available during training days, kindly do not visit and make inquiries except on training dates “.

For all inquiries kindly call 08137357449