Customer Service Executive Needed at TalktomeDoc

Location(s): • Lagos

Specialization: • Graduate / Freshers

Industry: • Healthcare / Nutrition

Application Deadline: 12 September, 2016

Job Type Fulltime

• – Resolves service problems by clarifying the client’s or service prover’s complaint; determining the cause of the problem; selecting and explaining the best solution.·
• – Learn the business procedures and processes·
• – Maintains customer by solving the problem; expediting correction or adjustment; following up to ensure resolution.·
• – Independently ensured that daily tasks and on-going workloads are prioritized and completed within agreed timescales.·
• – Screening and re-routing calls, and processing general correspondence as necessary.·
• -Resolve customer complaints via phone, email, mail, or social media.·
• – Greet customers warmly and ascertain problem or reason for calling.·
• – Act as the company gatekeeper.·
• -Work with customer service head to ensure proper customer service is being delivered.·
• – Make necessary contribution to the sustenance of the TalktomeDoc brand by providing high quality customer care to all    TalktomeDoc service users and providers.·
• -Maintain leadership in the Telehealth/Start up landscape by keeping abreast of relevant industry news and notifying the team    as appropriate.·
• -Enhance/expand TalktomeDoc role in the larger national macro environment by participating in recognized professional    institutions etc.·
• -Sustain the right organisational culture and behaviours by demonstrating the vital behaviours every time

JOB REQUIREMENTS

MIN QUALIFICATION:

• Diploma/OND/NCE

DESIRED COURSES:

• Business • Education • Education Management • English Language • English Literature

DESIRED SKILLS:

• Teamwork• Verbal Communication

OTHER REQUIREMENTS:

• -Customer/Client Focus.
• -Personal Effectiveness/Credibility.·
• -Problem Solving/Analysis.
• -Teamwork Orientation.
• -Initiative.·
• -Stress Management/Composure.·
• -Organizational Skills.
• – Technical Capacity.
• – Minimum of OND (HND and Bachelor graduates are eligible to apply)·
• -Customer service experience an added advantage.·
• -Good written and spoken communication·
• – Phone Skills·
• -Good listening skill·
• -Data Entry Skills·
• -People Skills·
• -Customer Focus·
  – Attention to Detail·
• – Professionalism·
• -Multi-tasking

Click here to apply: http://bit.ly/1KrKqaO