Essential Customer Service Course
Provider: Ngcareers Learning
Location(s): Lagos
Duration: 2 days
Fee: 15,000 naira
Venue: Victoria Island, Lagos
Application Deadline 17 June, 2016
Training Type fulltime
Start Date 20 June, 2016.
COURSE TITLE: ESSENTIAL CUSTOMER SERVICE COURSE
COURSE OVERVIEW
Having a successful business in todays’ world demands an that a business continuously retains its patronage through an efficient service delivery; and hence the need to train her team on customer service skills. This training is designed to enable intending participants acquire top of the industry customer service expertise aim at improved efficiency, making happy customer, achieving renewed patronage and retaining old customers.
Training is done by highly experienced and certified instructors.
WHY NGCAREERS
Every business has customers and have a need to keep those customers satisfied. Taking this course on NGCareers enables you stand out of the masses, have a professional perspective of managing customers, service complaints and resolving crisis. NGCareers would also supervise the training sessions to ensure quality control and a guarantee of value for money.
REGISTRATION DEADLINE: 17th June 2016
COURSE START DATE : 20th June 2016
Course Fee : #15,000 – fee covers course materials, tea break, lunch & certificate.
Certification: At the end of the training, participants will receive a certificate of proficiency in Customer Service.
TRAINING/COURSE OUTLINE / REQUIREMENTS
course outline:
Managing Different Customer Types
Handling problems and Complaints
Essential Customer Service Skills
How to Become a Customer Service Hero
Understanding Customers’ Needs and Wants
Call Centre Telebasic skills for Telecomms, Finance E-commerce sectors etc.
REQUIREMENT
This training is essential for persons currently working or seek a career in customer service related position, then this training is for you.
-Everyone that deals with customers, either internal or external, face- to- face, via email or over the phone.
– Corps Members
– Graduates.
Book training here: http://bit.ly/1RX7qLu
