Graduate Customer Service Wanted at Pal Pensions, Ibadan

Location(s): • Oyo Towns: −Ibadan

Specialization: • Customer Service

Industry: • Banking / Financial Services

Job Type:  Fulltime

We are a licensed Pension Fund Administrator with over 7 years of professional experience in Pension Funds Administration. We were incorporated on April 14, 2005 to manage and administer retirement savings contributions of employees in Nigeria as a result of the Pension Reform Act of 2004. Pensions Alliance Limited is a joint venture between First Securities Discount House Limited (FSDH) (now known as FSDH Merchant Bank) and African Alliance Insurance Company Limited

Job Title: Customer Service – Ibadan

Job Description

To ensure that the goals and objectives of PAL regarding customer service is carried out and maintained through hard work and dedication to delighting both internal and external customers.

• To provide effective support to PAL customers.
• Provide timely feedback to the Head, Pension Service Centre on customer trend, issues and areas of focus.
• Provide timely feedback to the business on customer complaints, enquiries, trend/ behaviour.
• To ensure that the call centre provides first call resolution to most complaints.
• To minimize call escalations through effective coaching and support.
• Create and foster a positive, successful, and professional work environment where staff choose to work and achieve their goals.

JOB REQUIREMENTS

MIN REQUIRED EXPERIENCE:

1 year(s)

MIN QUALIFICATION:

Bachelor’s Degree/HND

DESIRED COURSES:

Not Specified

OTHER REQUIREMENTS:

Desired Qualities

Minimum Educated level

• Bachelor’s Degree in any discipline
• A Masters degree will be an added advantage

Skills and Experience

• 1-2 years relevant experience
• Verbal and written communication skills
• Listening skills
• Problem analysis  solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Sound judgment
• Team work
• Stress tolerance
• Resilience
• Pleasant and friendly mannerism
• A sound knowledge of telephone etiquette
• Strong knowledge of the company’s products
• Basic computer knowledge/technological skills
• Ability to comprehend, capture as well as interpret basic customer information.
• Respectful
• Ability to adapt to change
• Punctuality
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments

Click here to apply: http://bit.ly/1KrKqaO